Our Director of Operations Rhodri Williams talks about what 2026 looks like for the Operations Team?

At Acrelec Odema, we believe that success is built on three pillars: people, processes, and purpose. As a leadership team, we are proud to be investing not only in new systems and resources but in the heart of our business—our people.

Over the past 6 months, we have made significant investments across multiple areas to strengthen these pillars. We’ve expanded our technical support team, involved in staging and supporting deployments. Our Deployment teams have grown in size and capability, with the introduction of new leaders to provide better support, mentoring, and delivery. We’ve also invested in our scheduling and engineering teams and introduced a Service Compliance Manager to ensure standards are not only maintained but exceeded.

We’ve enhanced the size and capabilities of our Operational Project Management teams, introducing new leadership for each team to provide better guidance and accountability. These changes are designed to improve collaboration and delivery quality across all projects.

Empowering Our Team

Our colleagues are the foundation of everything we do. That’s why we are committed to providing training, development opportunities, and the tools they need to thrive. By strengthening skills and expanding resources, we ensure every member of our team is equipped to deliver excellence.

Improving and Innovating

Innovation is at the core of our strategy. We are actively in the process of reviewing processes, documentation, communication and implementing these changes with a view to creating consistency in the way we operate. This initiative is central to changing the culture and ways of working as a team. We are actively upgrading systems and implementing new technologies to enhance efficiency, clarity, and collaboration—so we can serve our customers better than ever before.

Meeting expectations is not enough. Our goal is to exceed them. Every decision we make is driven by a desire to add value in everything we do, ensuring that our customers experience the very best of Acrelec Odema.

Best-in-Class Commitment

This is more than an ambition—it’s a promise. Our team is united in its commitment to becoming best in class, setting the benchmark for technical delivery, customer experience, and team culture.

As we look ahead, we remain focused on building a business that not only delivers exceptional results but also creates an environment where our people can thrive, and our customers can trust us to lead the way.

Contact Us – Acrelec